Welcome! We're glad you're here.
We're sure you have some questions about what to expect at your first visit...
Pricing and Funding
What are your fees?
Please see our Online Bookings page to check the appointment cost for each appointment type, as different clinicians attract different fees. The first visit will always be an extended consult, to ensure we have all the relevant information to develop a treatment plan that works for you.
As of Feb 2024:
- Initial appointment (60 mins) = $169-$249
- Review appointments (30-45 mins) = $119-$175
(Initial Pessary Fittings with Mischa: $199 + pessary cost if applicable)
Can I claim a rebate with Medicare?
If you have a current Medicare referral from your GP (also known as a "Care Plan"), we can process your rebate for you in the clinic. This typically takes 1-2 business days to go into your nominated account. As of July 2024, the physiotherapy rebate is $60.35 for each visit, up to a maximum of five visits per year/referral (please note these visits are not "free" - our normal fees apply). Please ensure we have received your referral information ahead of your visit, or bring along the relevant paperwork to your appointment. You can still book Medicare-supported visits online as normal.
**Please note from time to time we do run a bulk-billed (i.e. no out-of-pocket payment) clinic when Mischa is supervising physiotherapists completing their Masters placement. You must have a valid Care Plan referral to be eligible. Please contact our clinic for more information or to be added to the waiting list. (These typically only happen 1-2 times per year depending on placement demands - as of July, we have no clinics booked for the remainder of 2024 at this time.)
Can I claim a rebate with my private health insurance?
If you have private health insurance that includes physiotherapy services, we can process on-the-spot claims for you in our Yeppoon & Rockhampton clinics. Regrettably, at this time we cannot process this for you in our Biloela clinic, but we will provide an invoice for you to claim a rebate manually after your appointment.
The rebate amount will depend on your private health insurance provider and your individual policy/level of cover. You will need to refer to your insurer to find out your rebate value for "physiotherapy" (code 500 or 505) or "pelvic floor physiotherapy" (code 593 - this sometimes will rebate more than a standard 505, please advise us if your insurer covers this item number). Please note you cannot claim both a Medicare and private health insurance rebate for the same visit.
Do you accept patients through NDIS, DVA or WorkCover?
At this time, we can only accept patients through NDIS and DVA who are pelvic health/continence-related - please confirm with us ahead of your first visit if you will need your accounts settled through DVA or an NDIS service provider. Please note you will require a GP referral to access DVA funding.
We do not accept WorkCover insurance claims.
The first appointment
What will happen at my first pelvic health physiotherapy consultation?
Our first session involves listening to your story, information-gathering and getting to know you and your concerns. You'll be asked questions about your main issues and specific goals. We'll also take a detailed history including medical information, bladder & bowel habits, sexual function, exercise & activity, stress, sleep, and diet.
Next we assess: if time allows and if clinically appropriate, we may discuss a physical examination in the first visit. This can involve general movement screening +/- a pelvic floor examination. Pelvic floor assessment can be performed via non-invasive ultrasound scanning or with an internal muscle assessment (your choice!).
This holistic picture helps us decide together on the primary contributors to your problem and our best course of action and care. At no time are you required to do anything you are not comfortable with - we want to empower you with the right information and tools to reach your treatment goals.
We are a collaborative team, with you and your needs at the centre!
How long will my first appointment be?
Your first visit is typically 60 minutes to allow a comprehensive assessment. Subsequent visits are usually 30-45 minutes. However, this can vary depending on your appointment type, clinician and specific needs and reason for visit.
What do I need to wear and bring?
Wear whatever feels comfortable for you, but be prepared to move a little (i.e. jeans may not be the best option). Please bring any relevant medical/scan reports, a list of your previous surgeries and current medications/supplements, any referral information (including Medicare, NDIS or DVA paperwork), and your private health insurance card (if applicable).
If I have my period and was expecting an internal examination, do I need to reschedule?
No - if required, we can use alternative assessment and treatment options. We can reschedule your visit if you are more comfortable with that, however please be mindful of our cancellation policy, and that postponing your appointments can slow down your overall treatment progress.
Can I bring my baby or child to my appointment?
Absolutely. Babies are welcome, but please bring older children something to keep them entertained so that you can have as productive a session as possible. (Please note our Yeppoon clinic has four steps if you are bringing infants - a carrier will be more suitable than a pram.)
Can I bring my partner/support person along?
Please bring along anyone who you require for assistance or support.
Is parking/access easy?
Finding a park close by is usually easy at all locations, but if you are visiting our Yeppoon clinic there are four steps into the clinic - there is a stair chair if needed for light wheelchair-user access and other mobility issues.
Booking an appointment
What days are your clinics?
Appointments are available Monday to Friday in Yeppoon and Rockhampton clinics with our physiotherapists Cat, Sophie & Mischa. Biloela clinics with Mischa run monthly on the third Monday of each month from the Community Resource Centre.
Telehealth appointments (via video link or telephone) are also available - this is a great option to help those with logistical, time, geographical or health barriers access care sooner and more consistently to maintain treatment progress (especially for our out-of-town & Biloela clinic clients).
How long does it take to get an appointment?
Most people are seen within 1-4 weeks if flexible with scheduling. We invite you to contact us to join our cancellation list should an appointment not be readily available online.
**Please note breastfeeding-related treatments for therapeutic ultrasound are prioritised within 24 hours, given the sudden nature of symptom deterioration if left untreated - please use the contact form here and text 0427 826 466 if you are unable to speak to reception during office hours to prioritise your care.
How do I make an appointment?
The easiest way for you (and us!) is to book online and instantly choose your preferred appointment location and time. We HIGHLY RECOMMEND also booking 1-2 follow-up visits each 1-2 weeks after your first appointment, to allow you to secure the date and time of your preference and to avoid delays in your treatment progress.
If you would prefer not to book online, use the contact form here or call 07 4808 2779 and speak to our friendly reception team, Julie & Karen. We endeavour to respond to emails and voice messages within one business day.
What is your cancellation policy?
We request a minimum of two clear business days' notice for any appointment cancellations or rescheduling (but the more notice you can give us, the better!). This is to allow us an opportunity to offer the slot to someone else who might be waiting - as we are not an emergency care service, it is very challenging for us to fill last-minute cancellation spots. **Please note late cancellation/no-show fees do apply, read more here.
How many sessions will I need?
This is highly variable depending on your specific condition and needs. Most people will require 4-5 sessions over a period of 3-6 months to manage issues such as incontinence, overactive bladder, prolapse, or for routine pregnancy/postnatal support. More complex issues (e.g. persistent pelvic pain, pessary management, pre/post-surgical rehabilitation) may require longer to resolve.
Your treating physio should let you know at your initial consultation what they anticipate your course of treatment will entail, but please always ask any questions if you need clarity.
We look forward to working with you to achieve your health goals :)